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In this issue:

  • Top 3 Reasons Websites Fail to Generate Business
  • Reading Roundup: Content Strategies to Link Placement Styles
  • The Lighter Side of the Web: Internet Traffic Reports
  • About Web Insights

Issue 15 original publication: July 1, 2002 last updated: February 12, 2004

Top 3 Reasons Websites Fail to Generate Business

Q Why isn't my site generating more business? Although not always put as directly, this question is usually at the top of the list when we're asked to review a site and make recommendations to improve its effectiveness.

A There are many reasons websites don't generate the anticipated amount of business. Below are three of the most basic, easiest to address -- and often overlooked issues:

1. No One Can Find It

If you built a site but did not optimize it before submitting to search engines, don't expect to be found. Okay, you may be found for your company name -- but not for the important keywords that searchers will typically use when seeking the types of products and services you offer.

Not being found on the search engines may not be important to you if you have a big marketing budget and actively conduct campaigns to promote your site. But the majority of companies aren't in this position -- most are seeking lower cost options for promoting their sites. If this describes your situation, it's time to seriously look into search engine optimization. It works, it can be done with a limited budget and it can provide a high return on investment.

Learn more:

2. You Have No Call to Action -- or It's Buried in Your Site

What do you ultimately want your visitors to do?

  • Purchase your products or services?
  • Sign up for your mailing list?
  • Take some other actions?

Can visitors take these actions on or within one click of your Home page? They can't on many sites. To make sure that your site is not one of them, include a call to action on your Home page and at appropriate points throughout your site. And I'm not talking about an implied sales message, but a clear and direct call to action.

Many companies shy away from this because they don't want to appear too aggressive. The reality is your visitors want you to make your call to action clear to them. They want to know from the start what they can accomplish on your site. I'm not suggesting that you include pushy sales pitches -- but I am saying you need to proactively invite your visitors to order, request, subscribe, signup, click or visit.

Find a tone that is appropriate for your site and add at least one specific call to action to your site today.

Read more:

3. You're Lead Follow Up Is Lacking

Having a well defined strategy to follow up on any leads generated from your site is key to converting visitors to buyers. But we all know this is easier said then done -- especially if you have a tight budget.

When our clients are short on cash we dig deeper into our creativity. We suggest using your creativity to find cost effective ways to follow up on your leads.

To get the ideas flowing, we suggest reading this case study on the effective use of autoresponders:

Reading Roundup

Below are a couple of articles that speak to topics that most website managers have undoubtedly debated at least once if not on an ongoing basis.

The first pertains to the topic of content and may help those struggling with whether to include (or withhold) certain competitive information from their sites:

The next addresses style rather than strategy. It is a study of visitors preferences for link placement:

The Lighter Side of the Web

We offer a tool for the frequent web user: Next time you feel like you're stuck in online traffic, tune into this URL for the latest report:

About Web Insights

About P-O-P Interactive

Ranked among the top Web Design firms in San Francisco, POP builds websites that enhance your competitiveness and engage your visitors. If you're in need of website development or marketing services—or know someone who is—let us know how we can help:

About Our Web Insights Articles

If you have comments or questions about this article, please email us at webinsights@popinteractive.com. We look forward to hearing from you.

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Copyright © 2002 POP Interactive, Inc.
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